Terms and conditions

Welcome to www.CastellanoEthnicOrigins.com. These general terms and conditions of use govern the access to and use www.CastellanoEthnicOrigins.com. The access to and use of this Website as well as the purchase of products on www.CastellanoEthnicOrigins.com are based on the assumption you have read, understood and accepted these general terms and conditions.

If you require any information regarding shipping, refunds and returning purchases from www.CastellanoEthnicOrigins.com, please refer to these Terms and Conditions as well as our Contact Page or you can email us at contact@CastellanoEthnicOrigins.com

These terms and conditions, together with any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together “Terms”) apply to all orders submitted by you for Products (as defined below) made available by us for purchase over the Web Store. Please read these Terms carefully. Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, please obtain independent legal advice or contact your local Trading Standards Office or Citizens Advice Bureau. Please save or print a copy of these Terms for future reference.

 

REGISTRATION and privacy

 

Cancellation Policy

 

We hope that you will be delighted with your purchase from CASTELLANO ETHNIC ORIGINS, however, if you do decide the item is not to your taste please be aware of the following policy.

Before purchasing one of our products please note the following:

1. Products that are handmade will always differ slightly by the individual nature of each design, size, patterns and colours. 

We support only 100% handmade items. Due to the handmade nature of each design, size and patterns will differ slightly. Be aware of this fact as we reserve the right to NOT ACCEPT RETURNS AND REFUNDS when we have clearly stated in our product description the colour, shape, material and dimensions of the item.

2. We do not accept returns or provide refunds, other than in cases of serious defects or manifest error.

We reserve the rights to NOT ACCEPT RETURNS AND REFUNDS of any item that meets 100% our specifications/description. Instead we offer you a credit note or a product exchange. If you wish to receive a credit note or exchange the product  then you should email us at Contact@castellanoethnicorigins.com to notify us within 7 days of receiving the goods.

3. WE ONLY ACCEPT REFUNDS AND RETURNS in case if serious defect:

You have a statutory right to cancel products listed in your order (“Products”) and claim a full refund within 7 working days of receipt of the Products in case of serious defect (goods are faulty or not as described in our website).  This mean the product is broken or you have received another product by mistake.

In such cases you must notify us within 7 days of receiving the goods at:

Contact@castellanoethnicorigins.com

You should make it clear if you require an exchange, credit note or refund for the item. We will provide a refund, (less any shipping costs incurred) within 30 days of receiving your notification to cancel and the products. Please notice that we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods

 

4. Returns that have been accepted:

If we accept your return you must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

Items should be returned new, unused, and with all the tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.

Return the goods in their original packaging to:

Castellano

C/O Key Mail UK Ltd – Returns Unit 12 Saxonway Trading Estate Saxonway

Harmondsworth

UB7 0LWE

All cases will be considered on their merits, and a credit note given where appropriate. We reserve the right to deduct a restocking fee or other costs incurred in connection with returns.

 

OUR RIGHT TO CANCEL

CASTELLANO reserves the right to cancel your order if: One or more of the items you ordered was listed at an incorrect price due to a typographical error in the pricing information received by us from our suppliers or for any other reason; A Force Majeure Event occurs. Force Majeure defines an event that is caused from the elements of nature rather than human behaviour. If we do cancel your order we will notify you by e-mail and will offer an alternative replacement product or refund to you any amounts paid as soon as possible, in any event within 30 days of your order. CASTELLANO Limited is not obliged to offer any additional compensation for disappointment suffered and we have no liability to you for any loss, damage, costs, expenses or other claims that you may incur. We also reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions.

 

Ordering

Before placing your order online, please be sure to review it and ensure that you have selected the right style and quantity. If you have a promotional code, please enter it at the checkout and click on the “Update” button to recalculate the product price.

Once you have selected your choice and your order has been placed, you will receive an email from CASTELLANO ETHNIC ORIGINS Limited outlining the details of your order. This is only to acknowledge that we have received your order, NOT an acceptance or confirmation. Before your order can be finalised, CASTELLANO ETHNIC ORIGINS Limited must receive cleared funds or confirmation of the authorisation of the payment. Once payment has been received we will confirm that the order has been accepted by sending an Order Confirmation to your email address previously provided. The acceptance of your order brings into existence a legally binding contract between you and CASTELLANO ETHNIC ORIGINS Limited. Unless you cancel your order, acceptance of your order and completion of the contract between you and CASTELLANO ETHNIC ORIGINS Limited will be completed when you receive a confirmation email to confirm that the items have been dispatched. 

If products are shown on our Web Store but are not available or are incorrectly priced or otherwise incorrectly described, we shall not be obliged to sell you such products. Where you place an order for any Products which are subsequently unavailable, we will not charge you for such Products and will not supply any substitute Products in their place. You will only be charged for Products which have been despatched to you (together with the relevant delivery charges and any card processing charges). Although we have made all reasonable efforts to correctly display product colours on the Web Store, we cannot guarantee that these will be accurately represented.

We provide our customers with information about the origins and production process of our accessories.

 

Payment, Pricing & Promotions

Pricing

The price of each of CASTELLANO product will be as stated on www.castellanoethnicorigins.com at the time the order is submitted. Prices shown on the Website are in British Pounds Sterling (GBP). All published prices are subject to change at any time without notice.

The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods. All Castellano products products must be paid for in full before being dispatched

If we discover an error in the price of any of the products offered we will contact the customer to resolve the situation. we will ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply Products at an incorrect price.

 

Payment

All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered. Payment online will be made by credit card, debit card or Paypal.

The total cost of your order will be the purchase price for the Products, plus delivery charges (when aplicable). Please note that we only accept payment in British pounds sterling (Castellano Limited accepts payment in British Sterling (GBP), Euros or US Dollars on www.castellanoethnicorigins.com) . You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

In the event that payment for an order is not received, you are not fully entitled to use your nominated credit, debit or charge card, or such card has insufficient funds to cover the cost of the order then CASTELLANO Limited may contact you allowing you to make payment in full within a specified time period by the same of other means.

 

Delivery and risk

Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete.

As part of our insurance requirements and quality control procedure, before any CASTELLANO product is shipped the item is inserted into the correct packaging in the presence of a suitable individual and duly sealed. Delivery will be made to the address specified in the Order Confirmation. CASTELLANO Limited reserves the right to restrict the delivery of Products to certain areas. Details of the locations to which we deliver are available from us on request. We will take all reasonable steps to deliver your order to you on or before the date specified in the Order Confirmation but delays may be caused and delivery can be delayed due to Force Majeure Events or any other reason, and CASTELLANO Limited does not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery. The delivery time of the products shall not be of the essence of the contract. You will become the owner of the products you have ordered when they have been delivered to you. Once the products have been delivered to you they will be held at your own risk and CASTELLANO Limited shall not be liable for their loss or destruction. For specific product shipping and delivery procedures please consult the Shipping Section.

 

Warranties and Liability

We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).

We will not have any responsibility for any damage which occurs to the Goods after delivery. If any defect in any Goods appear within a month of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.

We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods. Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).

 

Castellano Handmade jewellery and bags should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the products delivered to you are incomplete or you have received incorrect items, we shall have no liability to you unless you return the goods to the address provided within 7 days of delivery of the products in question.

 

CASTELLANO will hold no liability for loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the purchased items (including any delay in supplying the items) or their use or resale by you. Other than as set out in our returns section, the entire liability of CASTELLANO Limited arising out of any order for items from you will be limited to the total price of the items ordered by you. You must observe and comply with all applicable regulations and legislation, including all necessary customs, import or other permits to purchase items from www.CastellanoEthnicOrigins.com The importation or exportation of CASTELLANO Limited products may be prohibited by certain national laws. CASTELLANO Limited makes no representation and accepts no liability in respect of the import or export of the items you purchase.

 

INTELLECTUAL PROPERTY 

The CASTELLANO ETHNIC ORIGINS trade mark as well as all trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, videos, logos, registered or unregistered designs, copyrights and patents (“Intellectual Property”), which appear on our Products, Web Store, accessories or packaging, whether registered or not, are and remain the exclusive property of CASTELLANO ETHNIC ORIGINS. Any reproduction, whether complete or partial, modification or use of the Intellectual Property, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as is any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo.

The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the use of the name ‘CASTELLANO’ is the sole property of CASTELLANO ETHNIC ORIGINS Limited. You are permitted to copy, transmit and to use such material only for the purpose of ordering products from the Website, but you not are entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material. 

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